ASAP LogoASAPBack to Home

Privacy Policy

ASAP COMMERCIAL BROKERS L.L.C

“ASAP APPLICATION”

Effective Date: 13.04.2026

1. Introduction

ASAP COMMERCIAL BROKERS L.L.C (“Company”, “ASAP”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with applicable laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

We operate as a digital platform that connects users with independent third-party service providers, including but not limited to event coordinators, cleaners, handymen, and other service professionals.

By accessing or using our application and services (“Services”), you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Our Role as a Broker (Important Disclaimer)

ASAP COMMERCIAL BROKERS L.L.C acts solely as an intermediary platform (broker) between Users and independent Service Providers.

  • We do not provide the services ourselves
  • We do not employ, supervise, or control Service Providers
  • We do not guarantee the quality, legality, timing, or suitability of services

Accordingly, ASAP COMMERCIAL BROKERS shall not be liable for:

  • Delays in service delivery
  • Malfunctions or service interruptions
  • Incomplete or unsatisfactory work
  • Defects, damages, or losses arising from services
  • Errors, negligence, or misconduct by Service Providers

All services are provided solely by the respective Service Provider, who bears full responsibility.

3. Scope of This Policy

This Privacy Policy applies to:

  • Users requesting services
  • Third-party Service Providers
  • Visitors and anyone accessing the application

4. Information We Collect

4.1 Personal Identification Information (PII)

We may collect:

  • First and last name
  • Phone number
  • Email address
  • Address (street, area, city)
  • Profile details and photos
  • Identification documents (if required)

4.2 Payment Information

  • Payment method selection
  • Transaction details
  • Note: ASAP does not store full debit/credit card information. Payments are processed securely via third-party payment providers.

4.3 Location Data

  • GPS location (with consent)
  • Approximate location via IP address

4.4 Service & Order Information

  • Booking and order details
  • Service history
  • Preferences and special instructions
  • Favorite services/providers

4.5 Communications

  • In-app messages
  • Customer support inquiries
  • Reviews, ratings, and feedback
  • Recorded calls for quality and training purposes

4.6 Technical & Device Information

  • IP address
  • Device type and operating system
  • Browser type
  • App usage data
  • MAC address, screen resolution, and system data

4.7 Non-Personally Identifiable Information (Non-PII)

We may collect aggregated or anonymized data such as:

  • Demographics (e.g., age range, general location)
  • Usage patterns
  • Clickstream and browsing behaviour

This data does not identify you personally.

4.8 Health Data (If Applicable)

Where applicable (e.g., pharmacy-related services), we may collect:

  • Medical prescriptions
  • Health insurance details

Such data is handled strictly in accordance with applicable laws and is not stored, except where required for verification purposes.

5. Legal Basis for Processing (PDPL Compliance)

We process personal data based on:

  • Your explicit consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests, where permitted by law

6. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Connect Users with Service Providers
  • Process bookings and transactions
  • Provide customer support
  • Send service updates and notifications
  • Improve platform functionality and user experience
  • Conduct analytics and research
  • Enforce our terms and policies
  • Prevent fraud and ensure security
  • Comply with UAE legal and regulatory requirements

7. Sharing and Disclosure of Information

7.1 With Service Providers

We share necessary details (e.g., name, phone number, address) to enable service fulfillment.

7.2 With Third-Party Vendors

We may share information with trusted providers for:

  • Payment processing
  • Hosting and cloud services
  • Analytics and performance tracking
  • Marketing and communications

7.3 Legal Disclosure

We may disclose your data:

  • To comply with UAE laws and regulations
  • In response to legal requests
  • To protect rights, property, or safety

7.4 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred.

We do NOT sell or rent your personal data to third parties.

8. Cross-Border Data Transfers

Where data is transferred outside the UAE, we ensure:

  • Adequate data protection standards, or
  • Appropriate safeguards and contractual measures

9. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

  • Enhance user experience
  • Analyze traffic and usage
  • Personalize content and ads

You may disable cookies through your device or browser settings.

10. Advertising and Marketing

  • We may use third-party advertising tools to deliver relevant ads
  • Marketing communications are sent only with your consent
  • You may opt out at any time via app settings

11. Data Retention

We retain personal data only as long as necessary for:

  • Service provision
  • Legal compliance
  • Dispute resolution

Data is securely deleted or anonymized when no longer needed.

12. Data Security

We implement:

  • Encryption technologies
  • Secure servers and storage
  • Access control mechanisms

However, no system is completely secure, and we cannot guarantee absolute protection.

13. Your Rights Under UAE PDPL

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability (where applicable)

Requests can be made via: support@asapp.ae

14. Account Management and Deletion

You may delete your account via:

Settings → Account → Delete Account

  • All pending transactions must be completed before deletion
  • Some data may be retained for legal compliance

15. Third-Party Responsibility Disclaimer

ASAP COMMERCIAL BROKERS is not responsible for:

  • Actions or omissions of Service Providers
  • Service quality, delays, or outcomes
  • Any damages, losses, or claims arising from services

Users are encouraged to verify Service Providers independently.

16. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

17. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

18. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be published within the app and will take effect immediately upon posting.

19. Updating Your Information

Users can update their personal information through account settings.

Guest users may not be able to modify details after placing an order.

20. Contact Us

For inquiries, requests, or complaints:

ASAP COMMERCIAL BROKERS L.L.C
Email: support@asapp.ae
Phone: +971 56 369 7755
Address: Abu Dhabi, United Arab Emirates

Calls may be recorded for quality and training purposes.

21. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi – United Arab Emirates.