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Terms and Conditions

(ASAP Road & Home Services – United Arab Emirates)

1. Acceptance of Terms

By accessing, downloading, registering for, or using the Platform (including any mobile application, website, or related services, collectively referred to as the “Platform”), you expressly acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions (“Terms”).

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Asap Road & Home Services (“Platform”, “Company”, “we”, “us”, or “our”).

If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform. Continued use constitutes full acceptance of these Terms, including any future modifications.

2. Nature of the Platform (BROKER DISCLAIMER)

2.1 Platform Role

The Platform is a technology-based marketplace that facilitates connections between Users and independent third-party service providers (“Service Providers”).

2.2 Intermediary Status

The Platform acts solely as an intermediary or broker and provides digital infrastructure for Users and Service Providers to connect and transact.

2.3 No Service Provision

The Platform expressly disclaims that it:

  • Does NOT provide any services directly
  • Does NOT employ, engage, or control Service Providers
  • Is NOT a contractor, subcontractor, agent, or representative of any Service Provider

2.4 Independent Contracts

Any service agreement, contract, or arrangement formed is strictly between the User and the Service Provider. The Platform is not a party to such agreements.

3. No Responsibility for Services

3.1 Service Provider Responsibility

Service Providers are fully and exclusively responsible for:

  • Execution and completion of services
  • Quality, safety, and workmanship
  • Timeliness and adherence to agreed schedules
  • Compliance with all applicable laws and regulations in the UAE

3.2 Platform Liability Disclaimer

To the fullest extent permitted by UAE law, the Platform shall NOT be liable for:

  • Delays or cancellations
  • Incomplete, incorrect, or unsatisfactory services
  • Defective workmanship
  • Personal injury, death, or property damage
  • Any loss or damages arising from Service Provider conduct

3.3 User Acknowledgment

You expressly agree that:

All disputes, claims, or complaints must be directed solely against the Service Provider.

4. User Obligations

By using the Platform, you agree to:

  • Provide accurate, current, and complete information
  • Maintain availability at the service location
  • Pay all applicable fees and charges
  • Use the Platform in compliance with UAE laws

You agree NOT to:

  • Submit false or misleading information
  • Use the Platform for unlawful purposes
  • Harass, abuse, or harm Service Providers or other users
  • Interfere with Platform operations or security

5. Account Registration & Security

  • You are responsible for maintaining confidentiality of your account credentials
  • All activities under your account are your sole responsibility
  • You must notify us immediately of unauthorized use
  • The Platform reserves the right to suspend or terminate accounts suspected of misuse, fraud, or illegal activity

6. Orders and Service Requests

6.1 Nature of Orders

Orders placed through the Platform constitute service requests only, not confirmed bookings.

6.2 Acceptance

Once a Service Provider accepts a request:

  • A binding agreement is formed directly between the User and the Service Provider

6.3 Platform Rights

The Platform reserves the right to:

  • Reject or cancel orders at its discretion
  • Suspend transactions flagged as suspicious or fraudulent

7. Pricing, Fees & Payments

7.1 Pricing Structure

Prices may include:

  • Service fees
  • Delivery charges
  • Platform commissions or service charges

7.2 Payment Processing

Payments may be facilitated through third-party payment providers.

7.3 Payment Disclaimer

The Platform:

  • Is NOT a financial institution or payment processor
  • Is NOT responsible for payment failures, delays, or banking errors

7.4 Refund Timeline

Refunds (if applicable) are typically processed within 7–14 business days, subject to third-party processing times.

8. Cancellations & Refunds

8.1 Cancellation Policy

Orders cannot be canceled after acceptance unless:

  • The Service Provider agrees, or
  • Required under applicable UAE law

8.2 Non-Refundable Situations

No refunds will be issued for:

  • User absence (“no-show”)
  • Incorrect address details
  • Failure to respond or cooperate

8.3 Refund Discretion

Refunds, where applicable:

  • Are processed at the Platform’s discretion
  • May be subject to delays outside Platform control

9. Delivery & Service Timing

  • All service or delivery times are estimates only
  • Delays may occur due to:
    • Traffic conditions
    • Weather
    • Service Provider availability
    • Force majeure events

The Platform bears no responsibility for delays.

10. Failed Service / No-Show

If service cannot be completed due to:

  • User absence
  • Incorrect or incomplete information
  • Access restrictions

The order may be cancelled without refund.

11. Quality Disclaimer

The Platform:

  • Does NOT guarantee service quality
  • Does NOT verify licenses, certifications, or qualifications
  • Does NOT ensure compliance with safety standards

Users are solely responsible for evaluating Service Providers.

12. Payment Authorization & Consent

By placing an order, you confirm that:

  • You are authorized to use the payment method
  • You approve all charges displayed
  • You consent to payment processing

13. Intellectual Property

All Platform content, including:

  • Logos
  • Designs
  • Software
  • Text and graphics

are the exclusive property of the Platform.

You may NOT copy, reproduce, distribute, or exploit any content without prior written consent.

14. User Content

By submitting content (reviews, messages, uploads), you:

  • Confirm it is lawful and non-infringing
  • Grant the Platform a worldwide, royalty-free, perpetual license to use, display, and distribute such content

15. Third-Party Links

The Platform may contain links to third-party websites or services.

The Platform is NOT responsible for:

  • External content
  • Third-party services
  • Their privacy or operational practices

16. Force Majeure

The Platform shall not be liable for failure or delay due to events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • War or civil unrest
  • System or infrastructure failures

17. Limitation of Liability

To the maximum extent permitted under UAE law:

The Platform shall NOT be liable for:

  • Indirect or consequential damages
  • Loss of income, profits, or business
  • Personal injury or property damage
  • Actions or omissions of Service Providers

Maximum liability is strictly limited to the amount paid for the specific transaction.

18. Indemnity

You agree to indemnify and hold harmless the Platform from any claims, damages, losses, or expenses arising from:

  • Your use of the Platform
  • Violation of these Terms
  • Disputes with Service Providers

19. Suspension & Termination

The Platform reserves the right to:

  • Suspend or terminate accounts
  • Cancel orders or transactions

If:

  • These Terms are violated
  • Fraud, abuse, or illegal activity is suspected

20. Privacy & Data Protection

Your personal data is processed in accordance with:

21. Validity of Electronic Records

You agree that:

Electronic records, logs, and communications maintained by the Platform shall constitute valid legal evidence in any dispute.

22. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, unless otherwise required by applicable law.

23. Severability

If any provision of these Terms is deemed invalid or unenforceable:

The remaining provisions shall remain fully valid and enforceable.

24. Amendments

The Platform reserves the right to modify or update these Terms at any time.

Continued use of the Platform after changes constitutes acceptance of the updated Terms.

25. Contact Information

For inquiries, complaints, or legal notices, please contact:

ASAP Road & Home Services
Email: support@asapp.ae
Phone: +971 56 369 7755
Address: Abu Dhabi, United Arab Emirates